Frequently Asked Questions

We value our customers and its our utmost prioirty to make sure you are happy with your order. If you aren’t happy with your purchase for any reason please contact us so we can resolve the problem.

If your order gets damaged during delivery, we will replace it, (if replaceable) or refund at our discretion.

Bespoke/personalised items are non refundable as they have no resale value. If you change your mind about your purchase of a non-personalised item you can return it to us in “as sold” condition for a full refund (postage is non-refundable and buyer pays return postage).

This website uses Secure Socket Layer (SSL) technology which ensures that all connections on Laurel Lane’s server remain encrypted. This explains why the website address begins with “https” instead of “http”. Please click the “padlock” icon on the web browser for more details on the security certificate. No one can access your financial data.

 

We send our orders out with Royal Mail who we have found to be reliable and careful with your parcels. We have a fixed standard charge of £2.99 per delivery. Delivery options are decided on checkout and are second class post as standard, or you can choose to upgrade to first class post for faster delivery.

Our packaging is carefully chosen to have as little environmental impact as possible. All boxes and envelopes are recycled and recyclable. Any clear film packaging is compostable.

 

Please visit our Terms and Conditions pages for a detailed breakdown of our policies.

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Gift options

Contents of Gifts

A preloved book gift wrapped in an eco-friendly way with a bookmark and your message printed on a notecard of your choice.

Book Gift

A hot chocolate sachet with a marshmallow packet, an organic teabag, a gift wrapped preloved book, a bookmark and a notecard printed with your personal message.

Pamper Gift Box

A cotton gift bag packed full of pampering treats for a relaxing night in with a good read. Contents: a soothing facemask, bees wax soap, relaxing bath salts, an exfoliating cloth, deliciously scented hand poured wax melts, 2 organic herbal teabags.

Cosy Comfort Gift Box

A cotton gift bag packed full of treats for cosy nights with a good book Contents: 2 hot chocolate sachets marshmallows 2 biscuit packets 2 organic teabags chocolate covered raisins Fluffy Socks

Build your Own Gift Box

A cotton gift bag packed full of treats chosen by you.

Contents may vary slightly dependant on availability, but will always be of equal value and quality